Your consultation takes place via secure video, from the comfort of your own home. You’ll first have a discovery call with our Client Care Coordinator, who will match you with the right dietitian for your needs. Before your session, you’ll complete short forms to help your dietitian understand your goals, then meet for your one-to-one video consultation. Afterwards, you’ll receive a clear plan of action with personalised recommendations.

Yes, our clients achieve equally strong results online as they do in person. The only difference is convenience. You’ll receive the same expert guidance, accountability, and personalised support from a registered UK dietitian or nutritionist, all through our GDPR-compliant video platform.

Before your consultation, you’ll fill out quick forms to give your dietitian insight into your health, habits, and goals, this ensures your session is completely tailored to you. After your consultation, you’ll receive a written action plan with practical steps and clear follow-up options if you’d like continued support.

Absolutely. All consultations and communications are handled through our GDPR-compliant software to ensure your privacy and data are fully protected. Your information is never shared or stored outside our secure system. See our full privacy notice here.

You can usually book your discovery call on the same day or within a few days, and your first consultation is typically scheduled within one week, depending on your availability and your dietitian’s schedule.

Yes, many clients choose to continue with follow-up sessions to stay accountable and track progress. Your dietitian will recommend the best follow-up plan based on your goals and preferences.

Yes, we also offer international online consultations. However, some services (such as insurance-covered sessions) may only apply within the UK. Please mention your location during your discovery call so we can advise accordingly.

Many of our clients are able to get sessions authorised by their private health insurance or to claim reimbursement. Coverage varies depending on your provider and policy, so we recommend checking directly with your insurer. We are recognised and registered with most insurances such as WPA, Bupa, Vitality, Healix, Cigna, Aviva, AXA, and others.  We can provide receipts and confirmation of your registered dietitian’s HCPC number if required for your claim.

Many insurers cover dietitian consultations under “Allied Health” or “Therapist Consultations”.

That depends on your goals, current habits, and consistency, but most clients begin to notice meaningful changes within just a few days to 3 weeks of following their personalised plan.

Your dietitian will design a programme that delivers real, sustainable progress, not quick fixes, and will adjust it as you go to ensure lasting results. With expert guidance and accountability, results happen faster, and they last longer.